FAQs

*How Long Will My Order Take To Arrive?

Allow 7 working days, we usually hit faster delivery times.

Your order will be Printed On Demand by a fulfilment centre near you.

If you are ordering from the U.S. this means your order is Made In The USA.

If you are ordering from Europe, it's Made In Europe.

If you are ordering from the UK, it's Made In the UK..

If you are ordering from Asia/Pacific it is Made In Asia/Pacific.

No customs duty will be added to the price you pay, as your order will not cross duty borders!

*Do you Ship Globally?

Yes we ship all over the world.

*What will appear on my credit card/bank statement?

The transaction will appear on your statement as SP Not Proud AG

*What if I have a product question/enquiry?

Email us at support@notproudalwaysgrateful.com

Our global support centre is open 24/7.

*What if there is a problem with my order?

Email us at support@notproudalwaysgrateful.com

Our global support centre is open 24/7.

*Can I call you?

No, we offer email support only, but we are quick and responsive.

Email us at support@notproudalwaysgrateful.com

Our global support centre is open 24/7.

*Where are you based?

We have fulfilment centres all over the world, our Head Office is in the UK.

*I have a business enquiry or want to sell products or services to you, who do I contact?

Email us at support@notproudalwaysgrateful.com and the relevant person will come back to you should we wish to take your enquiry forward.

*Are there any Additional Charges at checkout for Import / Duty?

No, because we make and fulfil our products in local centres across the world, there are no charges for import/duty. This applies Globally, whether you are ordering in the U.S / Europe / Asia Pacific / Anywhere else!

*Who Owns The Company?

Not Proud Always Grateful is owned by a British professional musician, Martin Johnson.
His website is www.martinjohnsonb3.com.
You can connect with Martin on his Facebook page: https://www.facebook.com/profile.php?id=61582833290001